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Unifying Platform Designed to Govern and Organize Autonomous Agents
Bots Are No Longer Tools — They’re Becoming Organizations

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Welcome back! OP here again, helping you with another addition of Agent Pulse - your go-to spot for agentic news, insights and more.
In today’s:
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🎙️ What to Watch this Week
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Futurum’s Feb 9 analysis frames Frontier as OpenAI’s bid to move agents from pilots to production with shared business context, identity/permissions, onboarding/learning loops, and evaluation tooling—i.e., treating agents more like employees than scripts. Early named customers/pilots include HP, Intuit, Oracle, State Farm, Thermo Fisher, Uber (and pilots cited at BBVA, Cisco, T-Mobile), signaling a land-grab for the “agent control layer” where governance becomes the differentiator, not raw model IQ.
FourKites unveiled Loft as an orchestration platform that works across enterprise systems (beyond supply chain), with Sophie converting SOPs written in natural language into production automations “in days” versus months of engineering. The key wedge: Loft combines internal system orchestration with external intelligence from FourKites’ network (500k+ trading partners and “millions of daily” supply chain events), positioning “agentic automation + real-world telemetry” as a durable moat.
SwitchBot announced “AI Hub,” pitched as the first local home AI agent hub supporting OpenClaw—combining edge compute + VLMs + unified device control (and acting as a local NVR with Frigate). Timeline matters: official OpenClaw-on-hub support is slated for end of February, with expanded “SwitchBot Skills via OpenClaw” expected end of March—a concrete step toward always-on, on-prem consumer agents that can operate through everyday chat apps.
Hallmark introduced AI agents accessed via a conversational interface inside its Workforce Intelligence platform, targeting frontline leader “dashboard hell” (vendor performance, credentialing/compliance visibility, contingent labor spend trends, bill-rate guidance, workflow support). Notable scale signals: Hallmark says it serves 50+ health systems, manages $10B+ in physician compensation annually, supports 100K+ daily users, and enables sourcing of 25K+ clinicians—meaning these agents are aimed at real operational load, not demos.

3CX’s V20 Update 8 introduces agentic AI agents that autonomously screen calls, apply business logic, retrieve knowledge, and route callers in real time across its telephony platform. The release effectively operationalizes agentic AI in production contact-center and PBX environments, tying AI call screening, AI receptionist, and AI personal assistant roles to company-specific knowledge bases and on-prem/private-cloud transcription—reinforcing a pattern of agents embedded deep in communications infrastructure rather than bolted on as standalone bots.
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What to Watch this Week
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